Privacy Policy

Information We Collect

Depending on how you use Journey Properties, we may collect the following information.

Account and Profile Information

• Name
• Email address
• Telephone number
• User or account identifier
• User role and account permissions
• Property or unit associations
• Profile information
• Authentication and login information

Property Management Information

• Property and unit information
• Tenant and occupancy information
• Contracts and tenancy records
• Payment and transaction information
• Maintenance requests
• Maintenance comments and uploaded images or documents
• Communications relating to properties and services

Information available to each user depends on their role and authorization within Journey Properties.

Device and Technical Information

• Device type and operating system
• Application version
• Device or application identifiers
• IP address
• Login and session information
• Diagnostic information
• Permission and service status
• Synchronization and connectivity information

Location Information

When this functionality is enabled for an authorized staff account, Journey Properties may collect precise device location data, including while the application is running in the background, when the application is not actively visible, or when the device screen is locked.

Location information may include:

• Latitude and longitude
• Location accuracy
• Date and time of the location reading
• Assigned property
• Distance from an assigned property
• Property presence or geofence status
• Device and location-service status
• Information required to synchronize location records

Why We Collect Background Location

Background location supports legitimate operational functions including:

• Property security
• Staff safety
• Presence verification at assigned properties
• Security/watchman operations
• Property geofence and presence monitoring
• Investigation of relevant security or operational incidents
• Work-related accountability, including duties involving company assets or cash handling

Background location is necessary because authorized security/watchman staff may perform their duties while Journey Properties is not visible on screen or while the company-issued work device is locked.

Location samples may be temporarily stored on the company-issued device when network connectivity is unavailable and synchronized with Journey servers when connectivity returns.

Location Permissions and Transparency

Before location tracking is enabled, authorized staff are provided with an in-app disclosure explaining the use of location information.

The application requests the location permissions required by the device operating system.

The availability and frequency of background location updates may depend on the device, operating system, permissions, location services, battery settings, network connectivity, and other system restrictions.

Users can control operating-system location permissions through their device settings. Restricting required permissions may prevent staff location and presence features from functioning correctly.

How We Use Personal Information

• Provide and operate Journey Properties services
• Authenticate users and maintain account security
• Manage properties, units, contracts, tenants and maintenance
• Provide authorized staff operational functionality
• Provide security/watchman location and presence functionality
• Process and maintain business and transaction records
• Communicate about services or operational matters
• Diagnose technical issues
• Protect users, properties, company assets and systems
• Detect misuse, unauthorized activity or security incidents
• Maintain audit and operational records
• Comply with applicable legal and regulatory obligations

How We Share Information

Personal information is accessible only as necessary for legitimate business, operational, technical or legal purposes.

Information may be shared with:

• Authorized Journey Properties administrators and personnel
• Property-management personnel who require information to perform their duties
• Infrastructure, hosting, communications, security or technical service providers
• Government authorities, regulators, courts or law-enforcement authorities when required by applicable law or valid legal process

Precise staff location information is restricted to authorized administrative and operational functionality.

Data Security

Journey Properties uses reasonable administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

• Authentication and access controls
• Role-based authorization
• Secure network communication
• Restricted administrative access
• Logging and monitoring
• Security controls for systems storing sensitive information

No electronic system can guarantee absolute security, but we work to maintain safeguards appropriate to the nature of the information being processed.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including operational, contractual, security, accounting, dispute-resolution and legal requirements.

Different categories of information may have different retention periods.

Location history and related security records may be retained for a limited operational or security period and may subsequently be deleted or anonymized according to Journey Properties' retention requirements and applicable law.

Information required for legal, accounting, contractual, security or dispute-resolution obligations may be retained for a longer period where necessary.

Data Deletion and User Rights

Subject to applicable law and legitimate retention requirements, users may request access to, correction of, or deletion of personal information associated with them.

Where Journey Properties provides account deletion functionality, users may use that functionality to submit an account deletion request. Users may also contact Journey Properties regarding privacy or data-deletion requests.

Some information may need to be retained where required for legal, contractual, accounting, fraud-prevention, security, dispute-resolution or other legitimate obligations.

Cookies and Website Information

Our website may use cookies and similar technologies for functionality, authentication, security, preferences and website operation.

Information voluntarily submitted through comments, contact forms or other website functionality may be processed to provide the requested service, respond to inquiries, prevent spam and maintain website security.

Third-party content embedded on the website may be provided by external services and may be subject to those providers' own privacy practices.

Uploaded Content

Users may provide images, documents, maintenance information or other content through Journey Properties where those features are available.

Users should only provide information and content they are authorized to submit. Uploaded information may be accessible to authorized personnel where necessary to provide property-management or operational services.

Children's Privacy

Journey Properties is a property-management and business application and is not directed toward children.

We do not knowingly design the service for the collection of personal information from children.

Third-Party Services

Journey Properties may use third-party technology providers for infrastructure, communications, maps, application functionality, security or other operational services.

Where third-party providers process information on our behalf, their access is limited to what is reasonably necessary to provide the relevant service and is subject to applicable contractual and legal requirements.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements or data-processing practices change.

The latest version will be published on this page with an updated “Last Updated” date. Material changes may also be communicated through the Journey Properties application or other appropriate channels.